My client received an incomplete email about a time-sensitive project from one of her direct reports. Her response requesting the missing information was met with a terse and defensive reply. 

Moments like these have her feeling tension behind her eyes and wondering: 

• Why is my team so mediocre? 

• Is it me? Am I doing something wrong? 

• Can I keep growing my career if I struggle with people like this?

Questions that start with who, what, when, where, how, and why. Questions that don't assume anything. Questions that can't be answered with a simple yes or no.