Questions that start with who, what, when, where, how, and why. Questions that don't assume anything. Questions that can't be answered with a simple yes or no.

Last Friday I was in Kigali, Rwanda where I led a day-long negotiation workshop for local professionals.

It was an amazing trip, and I almost didn't make it.

After a live demonstration of a simple but powerful strategy to get past no, a workshop attendee asked this question:

"But how do you know whether you're being aggressive, pushy, or too much?"

This was an excellent question, because it voices the doubt we've all encountered.