A client of mine, let's call her Jia -- a thought leader in her field -- is preparing for a showdown.

Doing what's in Jia's best long-term interest financially, professionally, and personally means communicating a decision that will anger her biggest client (for now).

Here are the three steps we took in coaching.

“Do you do this with every client?” My client asked me yesterday.

She had already secured a promotion to Director during our coaching engagement and was gearing up to apply for another one.